Kindly follow the steps below to place an order: 1. Register firstly on TheAbdeen.com. 2. Log in. 3. Select items and add them to the shopping cart. 4. Check out. 5. Click "Continue" to submit your order. 6. Complete the payment to place your order.
Can I pay my order by Cash On Delivery?
Yes! Cash on Delivery is available on our website.
Where can I get my order number and check my order information?
To find your order please go to My Account - My Orders. Then please click View Order to check the order status and order information.
What should I do if I want to add or remove items in my order?
You can contact us via WhatsApp or social media, or you can cancel your order and submit a new order
How can I cancel the order?
Please contact us by phone or email and we can help you cancel your order.
What should I do if I want to change the shipping address?
To change the shipping address for your order, please contact us by email or phone and provide us with the new address to change the address.
Do I need to pay the custom tax?
No. The total amount you receive once you place your order is the amount you need to pay.
Does the shipping company request my ID Card?
Some shipping companies may request your ID Card as a proof to deliver your order, please show it them.
Can I open my package before I pay for the cash on delivery order?
Please note that you will need to receive the order and pay for it before you can open the package, and if you have any issues regarding the received item, you can contact us by phone or email and we will help you.
How long does it take to receive my order?
Delivery of Orders are delivered within 24 hours within Amman and 4 working days for other cities in Jordan
Can I order to an address outside of Jordan?
Kindly note that for the time being we only deliver orders in Jordan, please stay tuned to our social media channels and subscribe to our newsletter for any updates on delivery to other countries.
How Can I create a Gift Registry Listing?
To create a gift registry listing, please follow these steps: <br>1-Go to https://theabdeen.com/en/gift-registry and click on Create a Registry. <br>2-Log into your TheAbdeen.com account. <br>3-Choose the Gift Registry Type and fill in the details for the event, and select the address and save. <br>4-Browse the website and select the items that you would like to add to the Registry.
